Sending my third unit back within a year, return process is a nightmare, customer service is hard to reach. Would never but another product from them again if you paid me to. Kept throwing error 5 code

My initial impressions are very good. It's quiet, Efficient, and produces a clean AC sinewave. I wouldn't hesitate to recommend this unit to others!

Exceeded expectations

I purchased multiple Renogy REGO products for my van build, including a REGO battery, REGO hub, REGO inverter, and REGO DC-to-DC charger. Due to the complexity of the build, it took several months to complete the installation.

Over the two years I owned the system, the inverter saw very light use—only a few occasions for shore power and to run basic 120V appliances. Just four months after the 2-year warranty expired, the inverter completely stopped producing 120V output.

I contacted Renogy support and followed their troubleshooting request, including providing a video showing the inverter powered on with a voltmeter confirming zero output. After submitting the requested evidence, I received a response stating the unit had failed—but no offer of repair, replacement, or paid service options was provided.

For a premium, integrated power system marketed for mobile and off-grid use, a lightly used inverter failing shortly after warranty expiration—with no path to resolution—is unacceptable. Based on my experience, I cannot recommend the REGO inverter or Renogy’s post-warranty support.

[****]
to me

Dear Customer,

Your inverter has unfortunately encountered an irreversible product failure, and as it is already out of warranty, we are unable to provide a replacement. Every product has its own service life, and we kindly hope for your understanding.

As a gesture of goodwill, we would like to offer you a 5% discount coupon: CService5. You can use this coupon on our official website: https://www.renogy.com/. After you successfully place an order, we can additionally refund 5% of the purchase as compensation.

This is the maximum support we are able to provide within our scope of authority, and we sincerely hope it will be of help.

Best regards,

Renogy

My RV is 50 amp that requires 2 electrical legs. This inverter only allowed one. Had to order replacement that was $600 more. Your rep that configured the system forgot to ask if myRV was 30 or 50 amp. Now I have to send this back. Cost me more for the install as they had to spend more time.Train your people to ask more questions.