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Solar Kits FAQs

Get straight to what matters.

Product-related

How To Choose

I'm new to solar. Where should I start?

Choosing the right size is crucial for maximizing your investment. We recommend following these four steps:

Step 1: List Your Appliances and Calculate Your Daily Energy Need (in Watt-Hours)

This is the foundation of your system. You need to know how much energy you use.

Make a List: Write down every appliance you want to power.
Find the Wattage: Check the label on each appliance for its power rating (in Watts, W).
Estimate Usage Time: How many hours per day will you use each item?
Calculate: For each appliance: Power (W) × Hours Used = Watt-Hours (Wh).
Add It Up: Sum the Watt-Hours for all appliances. This is your total Daily Energy Consumption.
Example:
● LED Light (10W) used for 5 hours = 50 Wh
● Laptop (60W) used for 4 hours = 240 Wh
● Small Refrigerator (150W, cycles on/off) runs about 4 hours total = 600 Wh
● Total Daily Need: 50 + 240 + 600 = 890 Wh


Step 2: Assess Your Installation Space & Sunlight
The size of the solar system you can build is limited by the space you have available.

Find Your Spot: Where will you put the panels? (e.g., Rooftop, yard, balcony?)
Measure the Area: Get the length and width of your available space. This determines the maximum physical size and number of panels you can fit.
Check for Sunlight: Does this spot get direct, unobstructed sunlight for most of the day (especially from 9 AM to 3 PM)? Avoid areas shaded by trees, chimneys, or other buildings.


Step 3: Size Your Battery Bank (Your Energy Storage)
Your battery capacity must be large enough to store the energy you use, especially when the sun isn't shining.

Basic Rule: Your battery's usable capacity (in Watt-Hours) should be at least 20-30% more than your Daily Energy Consumption from Step 1.
Consider "Days of Autonomy": How many cloudy days in a row do you want to power your essentials? If you want 2 days of power, double your needed capacity.
Key Conversion: Battery capacity is often listed in Amp-Hours (Ah). Convert to Watt-Hours: Battery Voltage (V) x Amp-Hours (Ah) = Watt-Hours (Wh).

Example: For our 890 Wh daily need, a 12V 200Ah battery provides 12V x 200Ah = 2400 Wh. After accounting for a safe 50% depth of discharge, you have 1200 Wh of usable power—a good buffer for your 890 Wh need.

Step 4: Size Your Solar Panels (Your Energy Factory)
Your solar panels need to be powerful enough to recharge your battery bank on a typical day.

Basic Rule: Take your Daily Energy Consumption (from Step 1) and divide it by the average Peak Sun Hours in your location.
Formula: Total Solar Wattage Needed = Daily Watt-Hours ÷ Peak Sun Hours

Example: For 890 Wh in a location with 4.5 peak sun hours: 890 Wh ÷ 4.5 h ≈ 200 Watts of solar panels. We'd recommend rounding up to 250W-300W to account for system losses and less-than-perfect days.

Step 5: Choose Your Inverter and Charge Controller

Inverter: Its power rating (in Watts) must be higher than the total combined wattage of the appliances you might run at the same time. (e.g., fridge kicking on + TV + lights).
Charge Controller: It must match the voltage of your system (e.g., 12V, 24V) and be able to handle the current from your solar panels.
If you have any questions during the calculation or selection process, please feel free to contact our customer service team.

Why better choose the kits instead of buying single items?

A full set is designed and tested as one system. That means better compatibility, no voltage or connector mismatches, and a smoother installation process. You also get one-stop after-sales support.

On top of that, bundle pricing usually costs less than buying piece by piece — and you won’t risk buying duplicates or parts that don’t work well together.

What are the differences between Starter, Essential, Complete Kits and Ultimate Solutions?

● Starter Kit: Panel watt<400W, no battery, includes solar panels + PWM controller + basic accessories.
● Essential Kit: Panel watt bewteen 400 and 1000W, optional battery/inverter, MPPT controller + premium accessories + Bluetooth.
● Complete Kit: Panel watt>400W, full set with battery, inverter, premium accessories, MPPT controller.
● Ultimate Solution: Our ultimate solution delivers multiple capacity options, purpose-built for RV, cabin, and other specific lifestyles.

Why do Solar Kits with the same wattage have different prices?

● Price differences depend on the kit components.
● Some kits use higher-performance panels (e.g. anti-shading), include batteries or inverters, or add features like Bluetooth monitoring, making the system more complete and functional.

How To Install?

Where can I download the product manual?

You can download product manuals from:
● The Download section on the product page
Renogy Manual Center
Manuals include installation steps, wiring diagrams, and safety instructions.

Where can I find the product wiring diagram?

● Each Solar Kit product page provides a Wiring Diagram for detailed system connection guidance.
● If issues persist after following the diagram, contact Renogy Customer Support for assistance.

Where can I find FAQ information for a specific product?

Each product page includes an FAQ section where you can find detailed information and common questions related to that SKU.

How To Expand Capacity?

If I want to expand my system in the future, what should I consider?

● To expand your system, consider adding a DC-DC battery charger for backup power from your vehicle and the Renogy One Core for real-time monitoring via Bluetooth.
● Always check compatibility and follow manufacturer guidelines when integrating new components.

How can I check if this product is compatible with my existing system/device?

● We provide detailed compatibility lists for all our products on their respective product pages. Please go to the detailed product description page and look for the "Specs" section.
● If you have a specific model number of the device you want to pair it with, feel free to contact our support team with that information for a definitive answer.

Other Problems During Use

What if there is a rainy day and the solar panel cannot produce electricity?

You have two backup options:

1. You can utilize a DC-to-DC battery charger to charge from your car battery as a backup power source.
2. Alternatively, you can consider purchasing a transfer switch that enables the seamless transfer of power from the grid to ensure continuous energy supply.

Is it necessary to have the Bluetooth Module?

The Bluetooth module is not strictly necessary as an upgrade. However, it provides a function that allows you to monitor your system in real-time.

Can I DIY my own Solar Kit?

Yes, Renogy offers a DIY Solar Kit page where you can select and combine components to build your custom system. For details, visit: DIY Solar Kit

Order-related

Can I cancel my order?

● Before shipping: You can cancel the entire order for a full refund.
● After shipping: Once an order is in transit, it cannot be automatically canceled. You may contact us to request a recall, but success cannot be guaranteed. If the recall is unsuccessful, you will need to receive the items first and then follow the return process.
● Partial returns: For partial returns, refunds are based on the adjusted value of each returned item, not the original price. Any bundle discount you received will be proportionally applied across all items.

How can I return an order for a refund after receiving it?

● If you have received your order and wish to return it, please submit a request.
● After we receive and inspect the returned items, your refund will be processed. Return shipping costs may apply. For full details, see our Refund Policy.

How can I get a discount?

● New customers: Subscribe to receive a welcome discount: Subscribe here
● Existing customers: Check the points store to redeem discount codes: Membership Points Store

Warranty

What is the warranty of kits&solutions?

● Warranty coverage varies by component. Solar panels include a 10-year workmanship warranty and a 25-year performance warranty (80% output). The llithium battery is covered for 5 years, and the inverter comes with a 2-year warranty.

● We strive to provide the most comprehensive and reliable warranty policy to ensure that your system operates at its best at all times.

Can I extend my warranty?

You can add the extended warranty service to your cart when you were shopping. Its price is dynamically calculated based on the product(s) you select.

Shipping

When Your Order Will Arrive

What is the estimated shipping time for my order?

● Orders are processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
● Shipping time depends on the warehouse location and delivery address.Most orders are delivered within 5–10 business days.

What are the overseas warehouse shipping rules?

● Renogy operates warehouses in GA, CA, MO, TX, and NJ.
● To ensure fast and secure delivery, kit or solution orders may ship from multiple warehouses.You may receive your order in several packages delivered separately.

How To Check

How can I get my tracking number?

● Once your order ships, a shipping confirmation email with the tracking number will be sent to you. You can also log in to your Renogy account and check the status under Track My Order.
● If you did not receive the email, please check your email address and spam folder.

What should I do if my tracking number shows no updates?

● Tracking updates may be delayed if the carrier has not completed the initial scan. Delays may also occur due to holidays or weather conditions.
● Please wait 24–48 hours and check again. If the issue persists, contact Renogy Customer Support with your order number.

Missing Item(s)

What should I do if the outer package arrives damaged?

● If the outer package is damaged, please first check whether the product is intact and functioning properly.
● If the product is undamaged, no further action is required.
● If the product is damaged or not working, take photos of the packaging and product condition and contact Renogy Customer Support with your order details.

What should I do if items are missing from my delivery?

● Some Solar Kit orders may be shipped in multiple packages and delivered separately. Before reporting missing items, please check the tracking information to confirm all packages have arrived.
● If all packages show delivered and items are still missing, contact us with your order details and photos of the received items.