What is Renogy's Return Policy?
Returns for items up to 30 days after delivery.
Return within 30 Days
You may return your product(s) to Renogy within 30 days of delivery. The item(s) must be in the original packaging, be unused, undamaged, and unmodified. A refund will be issued after the returned item is inspected by Renogy.
Renogy will pay for the return shipping label for items that fall within the following categories:
- Carrier damage/ warehouse mishandling
- Defective product
- Incorrect product was delivered
- Additional product(s) you did not order were delivered
For any other reason not listed, customers are responsible for any return shipping fees. Renogy will NOT accept returns with any modifications to the product as it voids our warranty. Any modified products returned to Renogy will be shipped back to you at your own expense.
Return beyond 30 Days
Return requests outside of 30 days require special authorization. You can submit a case through our online portal to request a late return.Submit a Case
Can I exchange my Renogy order?
Renogy does not offer exchanges. If you purchase the wrong item by mistake, you will need return the item and place a separate order for the correct one. The return shipping expenses shall be borne by you.
Where is my refund?
Once we have confirmed that the return requirements are met, we will issue a full refund within 2-5 business days. Actual deposit times may vary according to your banking institution. Additionally, an email notification will be sent out when the refund is issued.
What about defective or faulty items?
We stand behind all of our products. If the item(s) you received is defective or flawed in any way, please submit a case on our online portal and describe the issue you are encountering.