Shipping & Returns
We hope you have enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping and return policies.
For Continental U.S. Orders: Processing time can take between 1-3 business days.
For International Orders: Processing time can take between 3-5 business days.
Renogy offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible at 1-909-287-7111.
Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address.
Shipments cannot be rerouted once a package has been shipped.
Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.
We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new Renogy products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.
If you are in the area and would like to pick up your order from our warehouse, please read our Will Call Policy.
Ground: Most Renogy products have free ground shipping offered and can take between 3-5 business days.
Two Day: Two Day shipping is available for orders shipped within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.
All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for Two Day shipping due to size, weight, hazardous materials, and delivery address.
One Day: One Day shipping is available for orders shipped within the 48 contiguous United States. One Day delivery orders will only be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.
All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for One Day shipping due to size, weight, hazardous materials, and delivery address.
Freight: Panels larger than 200 Watts must be shipped by freight and do not qualify for free shipping. Please note that return orders by freight will have a $500 charge for delivery and return transportation ($250 each way).
Other freight delivery charges are listed below:
- Delivery to remote areas may incur additional cost up to $50 - $280.
- Delivery to limited access areas such as schools or churches will incur additional cost starting at $50.
- Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300).
Alaska, Hawaii, and Puerto Rico
Yes, Renogy can ship to Alaska, Hawaii, and Puerto Rico via USPS for small parcels and UPS 2nd Day for larger packages, but there is typically a surcharge. If you have any questions or need assistance with your order, please give our sales team a call at 1-909-287-7111.
Depending on where you’re located, Renogy may be able to ship a purchase internationally. Please e-mail us your address at firstname.lastname@example.org so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.
At Renogy, we work hard to ensure a positive shopping experience with us. For purchases made directly from our online store, if for any reason you are not fully satisfied with your purchase, you may return your products with original package within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.
Renogy will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra products you did not order. For all other reasons, customers are responsible for the return shipping fees.Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.
For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket.
Please be prepared with your invoice or the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Mailing address
- Contact telephone number
For any issues with your product, please contact our Technical Support team at 1-909-287-7111 or submit a ticket for troubleshooting assistance.
Please be prepared with a multimeter and your invoice or the following information:
Proof of purchase
Video or photo of the damaged/defective product
Contact telephone number
If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.
In the event of a replacement, Renogy will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.
If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
For Third-Party Purchases
Thank you for purchasing a Renogy product from one of our approved third-party vendors. Returns and refunds for purchases made through these third-parties (Walmart, Home Depot, Best Buy, Amazon LLC, etc.) must be handled through the vendor's return policy. Renogy cannot assist in third-party returns and refunds. Renogy can only offer replacements for products still within the warranty period.
If you have any further questions, please send an e-mail to email@example.com or give us a call at 1-909-287-7111.