If the order has not shipped out, please contact Renogy support team to check if the address in the order can be changed or not. If the order has shipped out, please note that the address in the order cannot be changed.

After the order is shipped out, you can log into it to check order status. In addition, it is a package protection against loss, theft, or damage in transit and instant resolution.

For shipping information in various regions, please refer to the following links:

1. US: Visit US Shipping Policy for details.
2. Australia: Visit AU Shipping Policy for details.
3. CA: Visit CA Shipping Policy for details.
4. UK: Visit UK Shipping Policy for details.

In the U.S. market, shipping to selected areas in Canada and Mexico is supported, but it may incur additional shipping fees and customs duties. You will also need to handle the customs clearance process yourself. For other markets, cross-border shipping is currently not supported.

Transportation costs will vary based on the weight and volume of the product, as well as whether your delivery address is in a remote area. For details, contact our customer service for details.

The logistics carriers we partner with may vary for each market, such as UPS, FedEx, Royal, Yodel, Hermes, DPD, and more. The warehouse will randomly select one of them for shipping when the time comes.

• In the U.S, Renogy typically chooses UPS for shipping, and for larger items, we may use LTL shipping.
• In Australia, the logistics carriers we partner with include AU Post, Direct Freight, TOLL, and TNT. The warehouse will randomly select one of them for shipping.
• In Canada, The logistics carriers we partner with include FedEx, Canada Post, UPS, and Purolator. The warehouse will randomly select one of them for shipping.
• In the U.K., the logistics carriers we partner with include Royal, Yodel, Hermes, DPD, and XDP. The warehouse will randomly select one of them for shipping.