Can I change my delivery address?
If the order has not shipped out, please contact Renogy support team to check if the address in the order can be changed or not. If the order has shipped out, please note that the address in the order cannot be changed.
What is route shipping?
After the order is shipped out, you can log into it to check order status. In addition, it is a package protection against loss, theft, or damage in transit and instant resolution.
What is your shipping policy?
Can you deliver to other countries or regions?
In the U.S. market, shipping to selected areas in Canada and Mexico is supported, but it may incur additional shipping fees and customs duties. You will also need to handle the customs clearance process yourself. For other markets, cross-border shipping is currently not supported.
How come the shipping cost is so high?
Transportation costs will vary based on the weight and volume of the product, as well as whether your delivery address is in a remote area. For details, contact our customer service for details.
What shipping methods do you offer?
The logistics carriers we partner with may vary for each market, such as UPS, FedEx, Royal, Yodel, Hermes, DPD, and more. The warehouse will randomly select one of them for shipping when the time comes.
- In the U.S, Renogy typically chooses UPS for shipping, and for larger items, we may use LTL shipping.
- In Australia, the logistics carriers we partner with include AU Post, Direct Freight, TOLL, and TNT. The warehouse will randomly select one of them for shipping.
- In Canada, The logistics carriers we partner with include FedEx, Canada Post, UPS, and Purolator. The warehouse will randomly select one of them for shipping.
- In the U.K., the logistics carriers we partner with include Royal, Yodel, Hermes, DPD, and XDP. The warehouse will randomly select one of them for shipping.
We are here for you
Contact Renogy Support
If you still have problems, feel free to ask our specialist. We have a dedicated Technical Team to help build the right solar solution for you.Contact us