Update on Renogy ONE Core

At Renogy, we are committed to delivering innovative and reliable off-grid solutions that elevate your outdoor experience. As part of this commitment, we want to inform you of an important update regarding the Renogy ONE Core power management monitor. We sincerely apologize for any inconvenience this may cause, and we appreciate your understanding and support as we work through this matter. 

Due to an ongoing patent matter, we must temporarily remove the RV Leveling function from all Renogy ONE Core devices sold in the United States. This change is necessary as we proactively protect our innovations and ensure compliance while working toward a resolution.

Why Is This Happening?

We are currently addressing a patent-related issue that impacts the RV Leveling functionality. In the interest of protecting our technology and respecting the rights of all stakeholders, we are implementing this change as a precautionary measure. Our legal and product teams are actively working toward a fair and satisfactory outcome.

Who Is Affected?

• All Renogy ONE Core devices purchased in the United States will receive this update.
• There is a small possibility that some customers in Canada may also be affected.

We Appreciate Your Support – And We're Offering a Special Thank You

We understand this change may cause inconvenience, and we sincerely appreciate your patience and understanding. As a token of our appreciation, we have created a compensation plan for customers impacted by this update.

Who Is Eligible?

• Customers who purchased from the Renogy official store
• Customers who purchased from Amazon or other Renogy-owned online platforms
• Customers who purchased through Renogy-authorized dealer partners

If your device has been affected and you fall into one of the categories above, please contact our Dedicated Support Team at renogyonesupport@renogy.com to learn more about the compensation plan.

Need Assistance?

Our Dedicated Support Team is here to support you. If you believe you're affected or would like to claim your compensation, please don’t hesitate to reach out.

Contact us at: renogyonesupport@renogy.com

We appreciate your continued support and understanding as we work through this situation. Thank you for being a valued part of the Renogy community.

The Renogy Team